HANA AL HOSANI
Senior Team Leader - Digital Acquisition, Engagement & Fulfillment
Profile summary
Dynamic banking professional with 11 years of experience, ready to enhance a leading financial institution. Leveraging exceptional communication and customer service skills, I am committed to driving success and delivering outstanding results for the organization.
Key skills
Professional experience
•Provide day-to-day team guidance and support in driving consistent digital conversions for DIB's core digital acquisition journeys •Agility to mobilize the team to support on key areas depending on the demand areas •Measure and report assigned team's key digital fulfillment metrics to ensure alignment with business target achievement •Identify gaps between business needs and acquisition fulfillment volumes, and provide input based on performance to drive sales. •Review, assess and approve applications requiring a maker/checker process to ensure adherence to product policy •Provide insights based on analyzed customer feedback to continuously enhance the digital journey and fulfillment practices •Process AML and follow up. •Making refunds (direct refunds / non-direct refunds) and Amendments - Inform treasury for outgoing payments. •Process all B2B related payments. •Clear payments pending in return dashboard i.e. closed or dormant a/c, Etc. •Checking deal rates for special customers or staff transactions
- Provide day-to-day team guidance and support in driving consistent digital conversions for DIB's core digital acquisition journeys
- Agility to mobilize the team to support on key areas depending on the demand areas
- Measure and report assigned team's key digital fulfillment metrics to ensure alignment with business target achievement
- Identify gaps between business needs and acquisition fulfillment volumes, and provide input based on performance to drive sales.
- Review, assess and approve applications requiring a maker/checker process to ensure adherence to product policy
•Manage daily remittance transactions ensuring accuracy and timely processing. •Authorizing Inward and Outward transactions. •Checking and verifying SWIFT Messages. •Authorizing Internal Transfers. •Preparing control report on daily basis. •Follow up with treasury for rates or liquidity approvals. •Oversee daily remittance operations ensuring accuracy and compliance with company policies
- Manage daily remittance transactions ensuring accuracy and timely processing.
- Authorizing Inward and Outward transactions.
- Checking and verifying SWIFT Messages.
- Authorizing Internal Transfers.
- Preparing control report on daily basis.
•Oversee daily remittance operations ensuring accuracy and compliance with company policies
- Oversee daily remittance operations ensuring accuracy and compliance with company policies
•Completing schedules that are related to the staff and updating their information. •Working with employees of media to manage a video about unemployment phenomenon.
- Completing schedules that are related to the staff and updating their information.
- Working with employees of media to manage a video about unemployment phenomenon.
- Processing Chargeback/Dispute applications - Action Release Block requests - prepare Vouchers